We know you want to deliver the best possible service to your clients and their employees. To assist you, we strive to provide you with your renewal information a minimum of 60 days prior to the renewal date. To allow us to offer the highest level of customer service to your client and their employees, and to avoid any inconvenience to our members, we require that:

• Renewal decisions be communicated to us no later than the 20th of the month prior to the renewal date;
• At renewal, submit any new enrollment or change forms to Lovelace enrollment and billing department as quickly as possible. This will ensure timely delivery of member ID cards.
• If unforeseen circumstances prevent the employer from making a renewal decision by the 20th of the month preceding the renewal date, please contact your Lovelace sales representative. We may ask that you and your client sign a “late renewal acknowledgement letter”, notifying you and your client of the potential impact to the members.