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Low cost. Top ranked. It’s no wonder more and more people with Medicare love the Lovelace Senior plan. If you’re eligible for Medicare, choose the Lovelace Senior Plan and enjoy competitive pharmacy benefits, $0 premiums and deductibles, and worldwide emergency medical coverage. Get the plan designed to fit your life, your health and your budget!
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FIND OUT ABOUT

You're Covered

Lovelace offers Medicare and Medicaid options for New Mexicans. The Lovelace Senior Plan is offered to seniors 65+ and Lovelace Salud! Is offered to Medicaid-eligibles.

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medicare plans

Silver Sneakers
Worldwide Emergency Care
Comprehensive Prescription
Drug Benefits


Lovelace offers two great ways for you to get the most out of your Medicare benefits including the Medicare Part D prescription drug benefit. Learn more about:


The Lovelace Senior Plan (LSP)

click for 2009 details

is a Medicare Advantage HMO plan that gives you complete healthcare coverage in place of your Medicare coverage. You pay no deductibles and only low copayments for medical services and prescription drugs. LSP offers two plans with different levels of prescription drug coverage, and starting in 2008, one medical only plan without prescription coverage for those who may have pharmacy coverage through another source. In addition you’ll receive worldwide emergency and urgent care benefits. LSP is offered in the following New Mexico counties: Bernalillo, Sandoval, Valencia, Torrance and Santa Fe.

Premier Choice

click for 2009 details

is a Medicare Advantage Preferred Provider Organization (PPO). Premier Choice is a Medicare replacement product that gives you the flexibility to use in-network or out-of-network services. In-network services are generally provided to you at lower out-of-pocket costs to you. For the flexibility and convenience of using any Medicare provider with your out-of-network benefit, you may pay higher out-of-pocket costs. Premier Choice plans also provide prescription drug coverage better than the Medicare Part D drug benefit. Premier Choice is offered in the following New Mexico counties: Bernalillo, Catron, Cibola, Colfax, Dona Ana, Grant, Hidalgo, Los Alamos, Luna, McKinley, Mora, Rio Arriba, San Juan, San Miguel, Sandoval, Santa Fe, Sierra, Socorro, Taos, Torrance and Valencia.

Notice

The Centers for Medicare and Medicaid Services (CMS) require Health Plans and pharmacies accept the “best available evidence” (BAE) from beneficiaries if they receive a “low income subsidy” (LIS) assistance to help pay for prescription drugs. You may view the CMS website for BAE by clicking on the link below.
http://www.cms.hhs.gov/PrescriptionDrugCovContra/17_Best_Available_Evidence_Policy.asp#TopOfPage

More Information

Existing LSP or Premier Choice members needing additional information should contact our Customer Care Center at 505-727-5400 or 800-808-7363, Monday through Friday 8:00 a.m. to 5:00 p.m. Staff will be available to accept Part D calls Monday through Sunday from 8:00 a.m. to 8:00 p.m.  The speech and hearing impaired may use 1-800-659-8331. TTY service provided by New Mexico Relay.

Mailing address:

Lovelace
4101 Indian School Rd, NE, Suite 110
Albuquerque, NM 87110

Prospective members wishing to obtain more information on the Lovelace Senior Plan or Premier Choice may call 505-727-5400 or 800-808-7363 or e-mail Suellen.Sullivan@lovelace.com.

 

 

Fraud and Abuse Program Policy Statement:
The Lovelace (LHP) Fraud & Abuse Program is dedicated to detecting, investigating, and preventing all forms of suspicious activities related to possible health insurance fraud or abuse, including any reasonable belief that insurance fraud will be, is being, or has been committed. Click here for more information.

HIPAA Privacy Notice :: HIPAA Privacy Notice Spanish

Lovelace Senior Plan and Premier Choice are Medicare Advantage Plans offering a Part D benefit, with a Medicare contract and are open to all individuals entitled to Medicare including the disabled.

 

H3207-291-1108 H3251-1094-1108

        
The Online Provider Directory

Our Provider Directory lists the contracted providers, pharmacies and other health care providers in this area who are part of the Lovelace network. Members can use this directory to select a Primary Care Provider (PCP) for themselves and each covered member of their family. It can also be used to locate participating specialists, hospitals and other health care providers.

Visit the Provider Directory here
Member Rights

As a Medicare beneficiary and as a member of Lovelace, you have certain rights to help protect you. Along with your rights you also have certain responsibilities as a member of a Lovelace. This document (PDF format) provides you information on your rights and responsibilities:
Member Rights PDF Member Rights and Responsibilities
Appeals and Grievances

You have the right to make a complaint if you have concerns or problems related to your coverage or care.  “Appeals” and “Grievances” are two different types of complaints you can make... read more
Quality Matters

At Lovelace, improving quality is a constant effort. Those efforts include keeping you informed about our progress and our shortcomings. This page provides extensive information on every aspect of quality management at Lovelace.
New Online Member Options

Our NEW interactive Web site is a valuable source of information. As a member enrolled with Lovelace, including LSP or Premier Choice, you can verify eligibility, check status of claims, send secure message to Lovelace Customer Center or search for a participating provider and much more.

Log in now!
Urgent Care Locations

Member Rights PDF Urgent Care Locations in New Mexico serving Lovelace Senior Plan members
 
 

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