View the current Senior Health & Fitness

	The Online Provider Directory Our Provider Directory lists the contracted providers, pharmacies and other health care providers in this area who are part of the Lovelace network. Members can use this directory to select a Primary Care Provider (PCP) for themselves and each covered member of their family. It can also be used to locate participate participating specialists, hospitals and other health care providers. Visit the Provider Directory here

	Member Rights As a Medicare beneficiary and as a member of a Lovelace, you have certain rights to help protect you. Along with your rights you also have certain responsibilities as a member of a Lovelace. This document (PDF format) provides you information on your rights and responsibilities: Member Rights and Responsibilities

	Appeals and Grievances You have the right to make a complaint if you have concerns or problems related to your coverage or care.  “Appeals” and “Grievances” are two different types of complaints you can make... read more

	Quality Matters At Lovelace, improving quality is a constant effort. Those efforts include keeping you informed about our progress and our shortcomings. This page provides extensive information on every aspect of quality management at Lovelace.

	New Online Member Options Our NEW interactive Web site is a valuable source of information. As a member enrolled with a Lovelace, including LSP or Premier Choice, you can verify eligibility, check status of claims, send secure message to Lovelace Customer Center or search for a participating provider and much more. Log in now!

Lovelace offers two great ways for you to get the most out of your Medicare benefits including the Medicare Part D prescription drug benefit. Learn more about:

• Lovelace Senior Plan

• Premier Choice

The Lovelace Senior Plan (LSP)
(click for 2008 details)

is a Medicare Advantage HMO plan that gives you complete healthcare coverage in place of your Medicare coverage. You pay no deductibles and only low copayments for medical services and prescription drugs. LSP offers two plans with different levels of prescription drug coverage, and starting in 2008, one medical only plan without prescription coverage for those who may have pharmacy coverage through another source. In addition you’ll receive worldwide emergency and urgent care benefits. LSP is offered in the following New Mexico counties: Bernalillo, Sandoval, Valencia, Torrance and Santa Fe.

Premier Choice
(click for 2008 details)

is a Medicare Advantage Preferred Provider Organization (PPO). Premier Choice is a Medicare replacement product that gives you the flexibility to use in-network or out-of-network services. In-network services are generally provided to you at lower out-of-pocket costs to you. For the flexibility and convenience of using any Medicare provider with your out-of-network benefit, you may pay higher out-of-pocket costs. Premier Choice plans also provide prescription drug coverage better than the Medicare Part D drug benefit. Premier Choice is offered in the following New Mexico counties: Bernalillo, Catron, Cibola, Colfax, Dona Ana, Grant, Hidalgo, Los Alamos, Luna, McKinley, Mora, Rio Arriba, San Juan, San Miguel, Sandoval, Santa Fe, Sierra, Socorro, Taos, Torrance and Valencia.

More Information

Existing LSP or Premier Choice members needing additional information should contact our Customer Care Center at 505-232-1883 or 800-808-7363, Monday through Friday 8:00 a.m. to 5:00 p.m. Staff will be available to accept Part D calls Monday through Sunday from 8:00 a.m. to 8:00 p.m.  The speech and hearing impaired may use 1-800-659-8331. TTY service provided by New Mexico Relay.

Mailing address:

Lovelace
4101 Indian School Rd, NE, Suite 110
Albuquerque, NM 87110

Prospective members wishing to obtain more information on the Lovelace Senior Plan or Premier Choice may call 505-262-3757 or 800-262-3757 or e-mail Suellen.Sullivan@lovelacesandia.com.

Fraud and Abuse Program Policy Statement:
The Lovelace (LHP) Fraud & Abuse Program is dedicated to detecting, investigating, and preventing all forms of suspicious activities related to possible health insurance fraud or abuse, including any reasonable belief that insurance fraud will be, is being, or has been committed. Click here for more information.

HIPAA Privacy Notice :: HIPAA Privacy Notice Spanish

Lovelace Senior Plan and Premier Choice are Medicare Advantage Plans offering a Part D benefit, with a Medicare contract and are open to all individuals entitled to Medicare including the disabled.