Did You Know

Get To Know Your Health Plan

We care about helping you know all you can about the health care benefits and services available to you as a Lovelace member.  We are continuously working on ways to get you the information you need, including easy-to-use online features.

From plan information that make managing your health plan as simple as possible, to health tips and programs for you and your family, you’re going to love Lovelace, where we’re reinventing the way we deliver health care.

Online Member Options: As a member enrolled with a Lovelace plan, you can verify eligibility, check status of a claim, send a secure message to Lovelace Customer Care Center or search for a participating provider and much more. Site access is available to individuals at least 18 years of age.  

Member Resources

New! Assist America Global Emergency Services for Lovelace Health Plan members

Urgent Care Locations in New Mexico serving Lovelace Health Plan members

Member Group Plans

Lovelace Health Plan Formulary Drug Lists (Two-Tier and Three-Tier)

  Two-Tier

  Three-Tier

Healthy Steps Program

Health Education Answers

Bernalillo County Health Resources

NurseAdvice New Mexico Provides members with health professions who can answer your health concerns 24 hours a day, 7 days a week
Contact information:
(877) 725-2552 statewide
TDD/TTY services for hearing impaired:
(866) 282-7540

  HMO Evidence of Coverage (EOC)

  Point-of-Service EOC

  NM Health Insurance Alliance Evidence of Coverage

  Care New Mexico Evidence of Coverage

  Individual Plan Evidence of Coverage

Click here for a Flexible Spending Account (FSA) Calculator

Click here for a Health Savings Account (HSA) Calculator

Lovelace Health Plan/Lovelace Insurance Company does not offer a Flexible Spending Account (FSA) or a Health Savings Account (HSA). This is strictly used for informational purposes only.

Fraud and Abuse Program Policy Statement:
The Lovelace (LHP) Fraud & Abuse Program is dedicated to detecting, investigating, and preventing all forms of suspicious activities related to possible health insurance fraud or abuse, including any reasonable belief that insurance fraud will be, is being, or has been committed. Click here for more information.

HIPAA Privacy Notice :: HIPAA Privacy Notice Spanish