State of New Mexico

With more than 90 years experience providing New Mexicans with quality health care, Lovelace is proud to offer State of New Mexico employees integrated health care coverage including a network of nearly 60 hospitals and more than 9,000 providers statewide, including border states, at a very affordable price. Take a look. You're going to love Lovelace.

Customer Care/Claims & Pre-Enrollment Line
8:00 am - 5:00 pm, Monday - Friday (se habla espanol)
505.727.5488 or 877.232.1988
statecustomercare@lovelace.com

ACROSS TOWN, OR ACROSS THE WORLD, YOU'RE COVERED
With our statewide network of providers, worldwide emergency medical coverage, and our national network through Multiplan, you'll take better health with you, wherever you are.

PLANS SUMMARY, BENEFIT HANDBOOK & IMPORTANT FORMS

PRE-ENROLLMENT LINE FOR SONM EMPLOYEES – 505.727.5488
Contact our dedicated State of New Mexico Employee customer care team to provide you with the support you need to make a smart decision. You'll find our knowledgeable and friendly customer service team responsive and ready to help you answer the simplest question or navigate the sometimes complicated waters of health care. Call 8am – 5pm, Monday thru Friday. You can also leave a message and we will promptly respond.

STATEWIDE COVERAGE
Our regional network of hospitals and physicians gives you access to great care anywhere in the state, including contracted providers in bordering states.

NATIONWIDE COVERAGE
We partner with Multiplan, which provides a nationwide network for members to utilize.

THE GAMMA KNIFE CENTER OF NEW MEXICO
Is the only Gamma Knife Center in the state for non-invasive brain surgery.

LOVELACE WOMEN'S HOSPITAL
New Mexico's only hospital devoted to women's health.

Our integrated Breast Care Center provides mammograms, counseling & education.

Our family birthing center brings more than 3,500 babies into the world each year.

Expanded, state-of-the-art NICU staffed with neonatologists & perinatologists for high-risk births.

HEALTHY STEPS
You will have access to Lovelace Healthy Steps Health Coaches, who are specially trained professionals available to answer questions you may have concerning your health or our family's health. Your Health Coach can help you with:

  • Personal education and support
  • Health information when you need it, 24/7
  • Questions to discuss with you doctor
  • Relevant educational materials mailed to your home, at no cost to you
  • Assistance on how to use the web to receive additional health information
  • No cost health-related reminders throughout the year

HEALTH & WELLNESS PROGRAMS
Personalized programs to help you live a healthy life including pre-natal care and disease management.

DISCOVERY HOSPITAL
Extensive Information on various health related topics, symptoms, surgical procedures, lab tests and more.

LOVELACE REHABILITATION HOSPITAL
Is the only hospital in New Mexico accredited by the Commission on Accreditation of Rehabilitation Facilities in five programs.

NO SPECIALIST REFERRAL NEEDED

24-HOUR NURSE ADVICE & HEALTH INFORMATION LINE
Offers members telephone access to registered nurses 24 hours a day, seven days a week to answer questions and provide guidance on health and illness topics.