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6 Reasons

you’re going to love Lovelace

1. Worksite Wellness Initiatives

Lovelace Health Plan offers a variety of wellness programs, including behavioral health services, which help our members keep life in perspective. Through programs on stress management, communication skills, caring for aging loved ones, managing depression and more, we provide practical advice on the problems of daily living.

  • Ask Me 3
  • AVIVIA Healthy Steps coaching
  • Baby Love
  • Behavioral health
  • Case management
  • Health & Fitness tri-yearly member newsletters
  • ChooseHealthy
  • Healthy Steps
  • Healthy Steps PHA
  • Healthy Trails
  • Healthy Weight
  • Nurse Advice & Health Information Line
  • Online educational tools
  • Onsite wellness presentations
  • Onsite behavioral health wellness presentations
  • Tobacco cessation (STOP)
  • Worksite wellness program


2. Product Portfolio

Lovelace creates health care solutions that meet the needs of patients and their families. Plans are available to employer groups in New Mexico with a minimum of two eligible employees.

  • HMO
  • High-Deductible Health Plan (HDHP)
  • Point-of-Service (POS) Rider
  • PPO
  • Self-Insured Plans
  • Group SCI


3. Medical Care Management

From checkup reminders to help with multiple or complex health care needs, we provide case management services to members at no cost. Case coordinators and nurse case managers help members navigate the health care system for every need.

  • Care concierge
  • Care planner
  • Case management/case coordinators
  • Disease management
  • Online/automated prior authorizations


4. Network

We’re committed to providing our members with easy access and convenience, exceptional care and resources that help them take charge of their care. Whether your practice is in Albuquerque or Zuni, we have your patients covered.

  • 38 hospitals statewide
  • More than 7,000 network health care providers in New Mexico & bordering states
  • PHCS and MultiPlan
  • Lovelace Medical Center
  • Lovelace Rehabilitation Hospital
  • Lovelace Westside Hospital
  • Lovelace Women’s Hospital
  • Online Provider Directory updated daily
  • Printed directories updated monthly and available on request
  • SED Medical Labs
  • University of New Mexico Medical Center


5. Customer Care Center

Lovelace Health Plan provides its members first-class support and assistance. Friendly, knowledgeable customer care is just a call or a short drive away!

  • Walk in to speak with a representative.
  • View claims and accumulators online.
  • Get help with benefit questions.
  • Get help choosing a primary care provider.
  • Use dedicated lines for the State of New Mexico, UNM, APS.
  • Take advantage of local customer care.


6. Analytics & Reporting

In our ongoing effort to improve health care, Lovelace offers plan members continuous checks-and-balance reports that monitor and explain the care they receive.

  • Healthy Steps Report
  • HEDIS
  • Medical utilization
  • Various reports available depending on the size of the group

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