Albuquerque:
(505)-262-3100
Statewide:
(800)-336-5078

Albuquerque: (505)-816-6601
Statewide: (888)-232-2750

Albuquerque: (505)-262-3100
Statewide: (800)-336-5078

Albuquerque: (505)-816-6605
Statewide: (888)-684-0461
*For SALUD, please contact Value Options at (800)-397-1630.

CIGNA Behavioral Health:
(800)-926-2273

Albuquerque:
(505)-262-3100
Statewide:
(800)-336-5078

Albuquerque: (505)-816-6608
Statewide: (877)-894-4783

Albuquerque: (505)-262-3100
Statewide: (800)-336-5078

Albuquerque: (505)-262-7363
Statewide:(800)-808-7363
Fax: (505)-262-3806

Albuquerque: (505)-262-3856
Statewide:(800)-808-7363
Fax: (505)-262-3806

(800)-CIGNA24
(800-244-6224)

Lovelace Health Plan
PO Box 760
Pueblo, CO  81002-0760

*Please check the back of the Member’s Identification Card for the claims mailing address.

90328

SX159

*Please check the back of the Member’s Identification Card for the electronic routing number.

Albuquerque:
(505)-232-1894
Statewide:
(888)-525-4437

Albuquerque: (505)-232-1878
Statewide: (877)-480-9371

(800)-CIGNA24
(800-244-6224)

Doreen Renna (505)-232-1853

doreen.renna@lovelace.com

For contract reimbursement disputes, please include a copy of the original claim and the Explanation of Payment and forward to your provider service representative.  Provider Appeals must be submitted in within 180 calendar days from the date of the Explanation of Payment.  When submitting a request for review, please make sure to include a cover letter requesting the review and indicate the reason for the appeal.  For reviews with a clinical component, additional documentation should include supporting narrative, operative report(s) and medical records, as applicable.  Written requests should be sent to:

Lovelace Health Plan
Attn: Appeal Coordinator
PO Box 27107
Albuquerque, NM  87125-7107

CIGNA Healthcare
Central Appeals Unit
PO Box 5225
Scranton, PA 18505-5225

Albuquerque: (505)-262-7363
Statewide: (800)-808-7363

(800)-CIGNA24
(800-244-6224)