We achieve quality when health plans, providers, nurses, clinics and hospitals do the right things at the right time in the right amount for the right people. “Quality,” “excellence,” “commitment” and “value” are words you’ll hear us use to describe the services and care we provide at Lovelace Health Plan.
Lovelace Health Plan’s Quality Program begins with a program description and a work plan designed to ensure that we identify, review, monitor, evaluate and take action to improve the care we provide. Our quality program is strong because it is multidisciplinary, involving all the departments in our system that have a direct impact on care and service, and because it is based on the promises we make in our Mission, Vision and Values statements.
We’re dedicated to providing quality service and quality care, and we focus on helping our members stay healthy. You’ll find our array of health and preventive programs listed in your member newsletter. If one of our members becomes ill, we work to return the person to better health through specialty services, case management, disease management and access to our health information line, as well as other health information on the Internet.
We are committed to customer satisfaction and service, for both members and providers. We’re also committed to public accountability and share our quality data with others through local and national data sharing initiatives such as HEDIS (Health Plan Employer Data & Information Set) and CAHPS (Consumer Assessment of Health Plan Study).
We participate with accrediting and certifying agencies such as NCQA (National Committee for Quality Assurance), CMS (Centers for Medicare and Medicaid Services) and HSD (Health Services Department – State of New Mexico) to ensure that we maintain the highest standards
Questions? Contact the LHP Quality Management Department at 505.727.5673 or via email linda.reiter@lovelace.com.